Welcome to Swiftship. These Terms & Conditions (“Terms”) govern your use of our website and courier, cargo, freight, and logistics services. By accessing our website or using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Definitions

• Company, We, Us, or Our refers to Swiftship.
• Customer, You, or Your refers to any individual or business using our services.
• Shipment refers to any parcel, package, document, cargo, or freight entrusted to us for transportation.

2. Acceptance of Terms

By placing a shipment, requesting a pickup, creating an account, or using our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

3. Services

Swiftship provides international courier, cargo, freight, logistics, document delivery, parcel delivery, excess baggage shipping, import and export assistance, and related transportation services.

Service availability may vary depending on destination, customs regulations, weather conditions, carrier availability, and government restrictions.

4. Customer Responsibilities

You agree to:

• Provide accurate sender and receiver information.
• Properly package all shipments to prevent damage during transit.
• Ensure that the shipment complies with all applicable local and international laws.
• Submit all required customs documentation accurately.
• Pay all applicable shipping charges, customs duties, taxes, and additional fees where applicable.
• Ensure the contents are lawful and permitted for transportation.

Swiftship reserves the right to refuse any shipment that does not meet these requirements.

5. Prohibited & Restricted Items

Customers must not ship prohibited or restricted goods, including but not limited to:

• Illegal drugs and narcotics
• Explosives, firearms, ammunition, and hazardous materials
• Counterfeit products
• Live animals
• Human remains
• Currency where prohibited by law
• Dangerous chemicals
• Any item prohibited by the origin or destination country

Certain items such as medicines, food products, batteries, liquids, cosmetics, or electronic devices may require additional documentation or may be restricted depending on destination country regulations.

Customers are solely responsible for ensuring that shipped items comply with applicable laws.

6. Customs Clearance

International shipments are subject to customs inspection and clearance.

Customers are responsible for:

• Providing complete and accurate customs information.
• Supplying any documents requested by customs authorities.
• Paying customs duties, taxes, import fees, storage charges, or penalties imposed by customs.

Swiftship is not responsible for delays caused by customs authorities.

7. Shipping Charges

Shipping charges are determined based on factors including:

• Actual or volumetric weight
• Dimensions
• Destination
• Service type
• Fuel surcharges
• Customs handling
• Remote area delivery
• Additional services requested

Rates are subject to change without prior notice.

8. Delivery Times

Estimated delivery times are provided for guidance only.

Delivery dates are not guaranteed and may be affected by:

• Customs inspections
• Weather conditions
• Flight or transportation delays
• Public holidays
• Government restrictions
• Natural disasters
• Force majeure events
• Incorrect shipping information

Swiftship shall not be liable for delays beyond its reasonable control.

9. Shipment Tracking

Tracking information is provided as updates become available from our logistics network and carrier partners.

Tracking events may occasionally be delayed or unavailable due to operational or technical reasons.

10. Failed Delivery

If delivery cannot be completed due to:

• Incorrect address
• Receiver unavailable
• Refusal to accept delivery
• Customs issues
• Failure to pay applicable duties or taxes

the shipment may be returned, held, or disposed of in accordance with applicable regulations. Additional charges may apply.

11. Cancellation

Shipment requests may only be cancelled before pickup or before processing begins.

Once a shipment has entered the transportation network, cancellation may not be possible.

Any applicable cancellation charges will be communicated before processing.

12. Loss or Damage

While Swiftship exercises reasonable care in handling shipments, we are not responsible for loss, damage, or delay resulting from:

• Improper packaging
• Inherent defects of the shipped goods
• Customs actions
• Government authorities
• Natural disasters
• War
• Civil unrest
• Carrier operational issues
• Events beyond our reasonable control

Claims for loss or damage must be submitted within the period specified by applicable carrier or legal requirements and supported by appropriate documentation.

13. Insurance

Shipment insurance may be available upon request for eligible shipments.

If insurance is not purchased, liability may be limited in accordance with applicable carrier terms and governing laws.

14. Limitation of Liability

To the maximum extent permitted by law, Swiftship shall not be liable for:

• Indirect or consequential losses
• Loss of profits
• Business interruption
• Loss of business opportunities
• Emotional distress
• Special or incidental damages

Our liability, where applicable, shall be limited to the amount permitted under applicable laws or carrier conditions.

15. Intellectual Property

All content on this website, including logos, graphics, text, images, designs, icons, software, and trademarks, is the property of Swiftship or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

16. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software.
• Interfere with website functionality.
• Misrepresent your identity.
• Use automated tools to scrape or copy website content without permission.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

18. Third-Party Services

Our services may involve third-party carriers, customs brokers, airlines, transportation providers, and logistics partners.

Swiftship is not responsible for the independent actions, delays, or omissions of such third parties where permitted by law.

19. Force Majeure

Swiftship shall not be liable for failure or delay in performing its obligations due to circumstances beyond its reasonable control, including natural disasters, pandemics, strikes, acts of government, war, terrorism, transportation disruptions, or communication failures.

20. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this website and become effective upon publication.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Noida, India.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Swiftship

Website: www.swiftshipglobal.com

Email: support@swiftshipglobal.com

Phone: +91-9540340345